Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@Chargefy.com. Please note that returns will need to be sent to the following address: Shop No. 5a, 2nd Floor, Hassan Center 1,Hall Road, Lahore
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@Chargefy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@Chargefy.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@Chargefy.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@Chargefy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@Chargefy.com.
Return and Refund Policy- Chargefy Mob
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@Chargefy.com. Please note that returns will need to be sent to the following address:Shop No. 5a, 2nd Floor, Hassan Center 1,Hall Road, Lahore
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@Chargefy.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@Chargefy.com.
Mobiles Accessories
At Chargefy, we want you to be completely satisfied with your mobile accessories purchase. If you're not happy with your charger, cable, earphones, or other products, we're here to help.
Our 7-Day Return Guarantee
You have 7 days from delivery to return eligible items purchased from Chargefy.pk. All returned mobile accessories must be:
- Unused and in original condition
- In original packaging with all accessories included
- Accompanied by proof of purchase (order number or receipt)
How to Return Your Mobile Accessories
Step 1: Contact our customer service team at [your email] or [your phone number] with:
- Your order number
- Product name (e.g., "Fast Charger 20W" or "Wireless Earbuds")
- Reason for return
- Photos (if defective or damaged)
Step 2: Wait for return authorization and instructions
Step 3: Ship your item to: Chargefy Mobiles Accessories
[Your Complete Return Address]
[City], Pakistan
Step 4: Track your return and await confirmation
Return Shipping Costs in Pakistan
- Customer pays return shipping for change of mind, wrong size/color selection
- Chargefy pays return shipping for defective products, wrong items sent, or damaged goods
- We recommend using a trackable courier service within Pakistan
- Refund processing time may vary based on your location in Pakistan
Non-Returnable Items (Final Sale)
For hygiene and safety reasons, the following mobile accessories cannot be returned:
- Opened earphones or earbuds (in-ear products)
- Used charging cables showing signs of wear
- Items marked as "Final Sale" or "Clearance"
- Gift cards and promotional items
- Custom or personalized accessories
Refund Processing Timeline
Once we receive your returned mobile accessory:
- Inspection: 1-2 business days
- Approval notification: Via email
- Refund issued: 5-7 business days to original payment method
- Bank processing: Additional 3-5 business days (varies by bank in Pakistan)
Total estimated time: 10-14 business days from when we receive your return
Defective or Damaged Mobile Accessories
Received a faulty charger, broken cable, or damaged product? We'll make it right.
Contact us immediately (within 48 hours of delivery) if you receive:
- Defective or non-working products
- Damaged items
- Wrong products or missing items
We will provide:
- Free return shipping label or pickup
- Full refund OR replacement product (your choice)
- No restocking fees for defective items
Exchange Policy
Want a different color, model, or product? We offer exchanges subject to availability:
- Contact us within 7 days of delivery
- Product must meet return eligibility criteria
- Price differences may apply for upgraded products
- Exchange shipping costs apply
Warranty on Genuine Branded Products
All genuine branded mobile accessories sold by Chargefy come with manufacturer warranties:
- Chargers: 6-12 months (varies by brand)
- Cables: 3-6 months
- Wireless earbuds: 6-12 months
- Contact us for warranty claims with proof of purchase
Restocking Fee
A 10% restocking fee may apply to:
- Non-defective returns of high-value items (over PKR 5,000)
- Opened packaging on non-hygiene items
- Returns without original accessories or packaging
Frequently Asked Questions
Q: Can I return wireless earbuds if I've opened the box?
A: No, for hygiene reasons, earbuds and in-ear earphones cannot be returned once opened unless defective.
Q: How long does it take to get my refund in Pakistan?
A: Typically 10-14 business days total - this includes our inspection time plus your bank's processing time.
Q: Do you cover return shipping for defective chargers?
A: Yes, we provide free return shipping or pickup for all defective, damaged, or incorrect items.
Q: Can I exchange my phone charger for a different wattage?
A: Yes, exchanges are available within 7 days subject to stock availability. Contact us to arrange an exchange.
Q: What if my charging cable stopped working after 2 months?
A: Contact us with your order details - this may be covered under manufacturer warranty.
Q: Do you accept returns for bulk or wholesale orders?
A: Wholesale returns are handled case-by-case. Please contact our B2B team directly.
Q: Can I return a product I bought on sale or with a discount code?
A: Yes, sale items can be returned following our standard policy. You'll be refunded the amount you paid.
Contact Information
Questions about your return or refund?
📧 Email: info@chargefy.pk
📱 Phone: 03034446610
🕐 Business Hours: 9AM to 2PM PKT
🌐 Website: chargefy.pk